Sunday, April 3, 2011

Root Cause Analysis Toolkit now ready!

Today I finished the Root Cause Analysis Toolkit and have placed it on the ITIL page for download. If you do buy the toolkit please provide feedback on this blog as this will be used to continually improve it. The toolkit is a collection of information from numerous RCA exercises and many people's input.

Root Cause Analysis Toolkit
The Root Cause Analysis (RCA) Toolkit contains everything needed to learn how to conduct an effective RCA. Not only does it show what an RCA is but it also includes templates, how-tos, illustrates the benefits and defines terms.

The RCA Toolkit includes:
  • RCA Overview
  • RCA checklist
  • Casual map examples
  • Event/Cause map examples
  • Fault tree analysis 
  • RCA glossary
  • RCA templates for all activities
  • RCA - Return on Investment (ROI)
  • A review of the 5 whys
  • An outline of the entire RCA process

No comments:

Post a Comment